Visitor Management Case Study - Cummins

This case study features how Cummins is using our visitor management software to improve their overall business operations.

visitor management system
Squares Pattern Decorative Squares Pattern for Veristream


Fortune 500 manufacturing company




Columbus, IN



visitor automation


1. Operating costs and procedures were different for each location
2. Ineffective visitor check-in process
3. Problems enforcing escort policies


1. Standardized solution across all locations reduced burden on local staff and corporate resources
2. Set company standards for all host and guest workflows which increased speed and efficiency of check-in process
3. Printed badges with photos increase visibility for escorts

Investing in visitor management offers a significant ROI

Fast and efficient visitor check-in enhances security while cutting administrative costs. Easily reduce time and workforce costs that accompany a manual check-in system.

Fortune 500 company, Cummins, understands the importance of managing operating costs and trying to maximize a return on interest. Headquartered in Columbus, IN, Cummins sells in approximately 190 countries and territories across the world, with an annual revenue that far exceeds the billion-dollar mark.

Steve Dunning, Physical Security Program Manager, is tasked with the role of working globally with Cummins physical security systems monitoring, aviation, hospitality, and facilities. Dunning told us,

“Over the past year, Veristream has reduced our visitor management costs by $290,000 through process automation and reducing staff overhead.”

A visitor management system is designed to perform the functions of a receptionist, which can lower operations costs. Our kiosks work like unmanned airport kiosks that check-in travelers. Visitors check-in by scanning their driver’s license or pre-registered visitors can scan their QR code. The meeting host will get an instant alert that their visitor has arrived.

“Veristream provides an easy reception process for our guests and helps manage employee flow throughout our facilities,” Dunning explained. “It’s a seamless interaction from scheduling to check in and arrival notifications. Instant verification is a big benefit—we now know who our visitors are. The badge visibility is making a big difference in our manufacturing facilities in helping staff enforce escort policies.”

printed visitor badges

Our visitor management software instantly prints photo ID badges for visitors at check-in. This provides easy identification while visitors are on site. Having a digital check-in process also creates