Visitor Management Case Study - Cummins

This case study features how Cummins is using our visitor management software to improve their overall business operations.

Cummins

Fortune 500 manufacturing company

Industry

Manufacturing

Headquarters

Columbus, IN

Employees

62,600+

Challenges

1. Operating costs and procedures were different for each location
2. Ineffective visitor check-in process
3. Problems enforcing escort policies

Solutions

1. Standardized solution across all locations reduced burden on local staff and corporate resources
2. Set company standards for all host and guest workflows which increased speed and efficiency of check-in process
3. Printed badges with photos increase visibility for escorts

Investing in visitor management offers a significant ROI

Fast and efficient visitor check-in enhances security while cutting administrative costs. Easily reduce time and workforce costs that accompany a manual check-in system.

Fortune 500 company, Cummins, understands the importance of managing operating costs and trying to maximize a return on interest. Headquartered in Columbus, IN, Cummins sells in approximately 190 countries and territories across the world, with an annual revenue that far exceeds the billion-dollar mark.

Steve Dunning, Physical Security Program Manager, is tasked with the role of working globally with Cummins physical security systems monitoring, aviation, hospitality, and facilities. Dunning told us,

“Over the past year, Veristream has reduced our visitor management costs by $290,000 through process automation and reducing staff overhead.”

A visitor management system is designed to perform the functions of a receptionist, which can lower operations costs. Our kiosks work like unmanned airport kiosks that check-in travelers. Visitors check-in by scanning their driver’s license or pre-registered visitors can scan their QR code. The meeting host will get an instant alert that their visitor has arrived.

“Veristream provides an easy reception process for our guests and helps manage employee flow throughout our facilities,” Dunning explained. “It’s a seamless interaction from scheduling to check in and arrival notifications. Instant verification is a big benefit—we now know who our visitors are. The badge visibility is making a big difference in our manufacturing facilities in helping staff enforce escort policies.”

Our visitor management software instantly prints photo ID badges for visitors at check-in. This provides easy identification while visitors are on site. Having a digital check-in process also creates a digital database of visitor records. If a search for visitor history becomes necessary for either an incident report or compliance needs, a report can be generated within seconds. This quick method provides a way to save time and money when compared to a paper system.

Improved efficiency, a reduction in administrative costs, and increased physical security make visitor management a surefire way to boost your bottom line. Offering a quick and professional check-in is the mark of a great company. We make the process more efficient than ever while offering a beautifully automated experience for all your visitors and vendors.

“I would definitely recommend Veristream. This system manages visitors and does it well. Working with staff at Veristream is very easy and they are always responsive.”

We have been providing visitor management solutions for Enterprise clients for the last decade. We are grateful to be trusted by industry leaders like Cummins and other Fortune 500 companies, biotech facilities, hospitals, major universities, and NFL organizations.

Trusted by manufacturing for the last decade

Learn why manufacturing facilities have chosen us to better manage operating costs, improve ineffective visitor check-in processes, and boost escort policy enforcement.