Visitor Management Case Study - Alexion Pharmaceuticals

See how Alexion is using our visitor management software to improve their overall business operations.

biotech visitor management
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Alexion Pharmaceuticals

Forbes “Top 25 Most Innovative Companies in the World"




New Haven, CT



visitor check-in process


1. Reduce burden on staff
2. Replace ineffective paper logs
3. Create innovative workflows to handle unique needs


1. Freed up time for global security and IT teams
2. Provided a secure, user-intuitive VMS with ID scanning
3. High-tech solution with pre-registration, host notifications, and NDA signing

Alexion Pharmaceutical stays on top of tech innovations with visitor management

First impressions are the most important, and when you’re consistently listed as one of the top five innovative companies in the world, it simply won’t do to ask your visitors to sign-in on a paper logbook.

Alexion Pharmaceuticals, a biopharmaceutical firm that specializes in treatments for rare diseases, makes it a company practice to use innovative technology whenever and wherever possible; however, Alexion’s U.S. Headquarters in New Haven, Connecticut, had a process for visitor management that was proving inadequate for a company ranked on Forbes’ “Top 25 Most Innovative Companies in the World”.

“With visitor management, we needed to get away from having that paper book, which is next to useless,” Brian Phillips, Associate Director of Physical Security, Technology, & Integration said. “Our company as a whole is very innovative and we are always challenged to think of creative ways to handle our problems.” In his previous work in the pharmaceutical industry, Phillips had become familiar with Veristream, an online Software as a Service (SaaS) visitor management system. Phillips soon suggested that Alexion switch over.